Effective Date: 09 February 2025

At One Minute, we prioritize your health and satisfaction. We aim to provide the best possible experience with our products and services. However, if you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Incorrect or Damaged Products: If you receive the wrong product or your order arrives damaged, you are eligible for a full refund or replacement.

2. Expired Products: If a product is delivered past its expiration date, you can request a refund.

3. Service Issues: If a service (such as e-consultations or delivery) was not provided as promised, you may qualify for a partial or full refund.

2. Non-Refundable Items

The following items and services are non-refundable:

1. Perishable Medicines: Once delivered, perishable medicines cannot be returned or refunded unless they are damaged or expired upon arrival.

2. Opened Packages: Products that have been opened, used, or tampered with are not eligible for refunds.

3. Consultation Fees: Completed e-consultations are non-refundable unless there was a technical failure on our part.

3. Refund Process

To request a refund, follow these steps:

1. Contact Us: Reach out to our support team within 2 days of receiving your order at oneminutecare@gmail.com.

2. Provide Documentation: Share your order number, proof of purchase, and any relevant photos (for damaged or incorrect items).

3. Review Process: Our team will review your request within 1 business days.

4. Refund Approval: If approved, refunds will be processed within 1 working day and it will be credited to your original payment method within 1-2 business days.

4. Replacement

We offer hassle-free replacements for damaged or incorrect orders within 2 hours of delivery. Simply contact our support team with proof, and we’ll arrange a swift replacement. The replaced product will be delivered in 30 - 40 minutes. Terms and conditions apply.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Double-check your bank account.

Contact your credit card company or bank (processing times may vary).

If you've done all of the above and still haven’t received your refund, contact us at oneminutecare@gmail.com.

6. Cancellations

Orders can be canceled before they are dispatched. Once dispatched, cancellations are not possible, but you may still be eligible for a refund under the conditions mentioned above.

7. Contact Information

For any questions regarding this refund policy, please contact us at:

 

One Minute! Support
Email: oneminutecare@gmail.com